Return and Refund Policy

At Pearl World Ltd, we are committed to providing our customers with high-quality products and excellent customer service. However, in the event that you are not satisfied with your purchase, we have a return and refund policy in place to address your concerns.

Return Policy:

• If you receive a faulty or damaged product, you may return the item within 14 working days of receipt for an exchange.
• If you receive a product that was supplied in error, you may return the item for a full refund or exchange.
• We cannot accept returns for any products that have been tampered with, opened, damaged, or had their warranty or packaging intact.

Refund Policy:

• If we do not supply the goods for any reason, we will not charge you for these and will refund any money already paid for them.
• If you return a faulty or damaged product, we will issue a full refund or exchange after we receive the item back.
• You are responsible for any delivery charges on the items you return and the loss or damage to the goods during transit. We recommend using recorded delivery.
• Refunds will be processed within 14 working days of receipt of the returned item.

To request a refund or exchange, please contact our support team via email at z.javed@pearlworld.co.uk or via the contact details provided on our website.

Thank you for shopping with Pearl World Ltd. We value your business and look forward to serving you again in the future.